FAQ (Frequently asked questions)

At Shohoj Medical Service, we are experts in addressing a wide range of queries. No question is too small - we treat each inquiry with utmost importance. For your peace of mind, we have compiled a list of frequently asked questions below. If you have any additional queries, please don't hesitate to ask.

Why Shohoj Medical Service?

How can Shohoj Medical Service assist in my treatment?

At Shohoj Medical Service, we specialize in providing top-notch medical treatment services in India. Our team is dedicated to ensuring a seamless and hassle-free experience for our patients. Count on us for prompt and professional care. Additionally, we have a dedicated representative at the hospital who will assist you throughout your treatment. You can also reach out to our team in Bangladesh via WhatsApp, email, or phone for any support you may need while receiving treatment in India.

What benefits does your service provide compared to directly reaching out to hospitals?

You don't need to go through the hassle of trying to find experienced doctors and spending hours on appointment bookings when we can take care of it for you. Our dedicated team ensures fast and efficient scheduling, saving you valuable time. Moreover, if you have a specific location in mind for your treatment in India, we can make it happen. In special cases, we can even provide you with treatment options from a range of hospitals to cater to your unique needs and preferences.

How much does Shohoj Medical Service charge and am I still required to pay if I review the medical report but decide not to proceed?

 Shohoj Medical service is committed to providing all our services at absolutely no cost to you, unless there are any extraordinary circumstances. You can have peace of mind knowing that even if you decide not to proceed after submitting your medical report, there will be no payment obligations. Our close collaboration with the hospital guarantees that you won't be burdened with any charges, as we stand together as their trusted partner.

Private vs. Government hospitals

Why choose a private hospital over a government hospital?

In India, the government and charitable hospitals are undeniably commendable. However, the reality is that the overwhelming demand often leads to long queues and delays in receiving timely care. On the other hand, the private hospitals we collaborate with not only prioritize efficiency but also provide exceptional quality of care. For instance, the Dhaka Medical College Hospital in Bangladesh is renowned, yet many individuals opt for private hospitals due to the prompt and reliable service they consistently offer. 

Are private hospitals in India costly?

The healthcare industry in India operates under strict regulations to ensure the highest standards. Although private hospitals may come with higher expenses, the timely and efficient service they provide often justifies the cost. It's worth mentioning that the competitive nature of the private healthcare sector in India results in competitive pricing without compromising on quality. We have even encountered cases where the treatment cost considering hotel and air travel to be cheaper than in renowned hospitals in Bangladesh.

Cost related

Is the cost estimation given by Shohoj Medical Service considered to be the final price?

It's important to understand that the cost estimate provided is not always 100% accurate. It is based solely on the evaluation of medical records, without the doctor having the chance to physically examine you. In certain critical cases where the diagnosis is uncertain, additional tests may be required, which might not be accessible in Bangladesh. However, in approximately 95% of cases, the cost estimate is fairly reliable and accurate.

Will I have to pay extra if I use Shohoj Medical Service to go to the hospital?

Absolutely not. We work in partnership with the hospital, so there are no additional charges if you choose to go through us. Our priority is to ensure a seamless experience for both you and the hospital, making your treatment journey as smooth as possible. You pay at actual, at the hospital. No payment is done in Bangladesh. In fact, there may even be potential discounts available if you decide to use our services instead of going directly. Rest assured, we are the ideal choice to provide you with peace of mind.

Visa assistance, travel ticket & hotel

Can Shohoj Medical service assist with obtaining a medical visa and arranging travel tickets?

We cannot apply for your visa directly due to policy restrictions. The High Commission of India in Bangladesh requires the patient or attendant to apply for the visa, including bio-metrics. We will provide a medical visa invitation and guide you through the application process. Please refer to the IVAC website for detailed requirements. We do not offer travel tickets as our focus is on medical treatment.

Can Shohoj Medical Service assist in arranging accommodations such as a hotel or service apartment? 

Absolutely! We have convenient accommodation arrangements available near the hospital, and you can pay the actual charges directly at the location. If your treatment requires an extended stay, we can help you find a hotel or service apartment near the hospital. Our prices are incredibly affordable and offer great value for your money.

Insurance and Foreign Currency

Can I avail my insurance benefits if I decide to use Shohoj Medical Service?

If you have medical insurance coverage, it would be best to consult with your insurance provider regarding the extent of coverage for your medical expenses abroad. If you require any specific documentation to file an insurance claim in Bangladesh or any other location, kindly request the necessary documents from the hospital.

Does Shohoj Medical Service offer support for payments in USD?

Given the strict foreign currency policy of the Bangladesh Government, we understand that carrying a large amount may not always be convenient. In such cases, we can offer you an estimate or quotation for your bank, allowing you to legally carry the required amount and exchange it for USD currency at the bank. Additionally, you have the option to make payment at the hospital using your credit card.

Assistance for Bangladeshi expatriates

I'm overseas but want to avail services for my family in Bangladesh. How can I do that?

Don't stress about it at all. We've got you covered. Just share with us the local contact information of your parents, siblings, or relatives, and leave the rest to us. Our dedicated team will promptly reach out to them, ensuring seamless communication and arranging all the associated services to make their experience as smooth and convenient as possible.

Can you provide Air Ambulance services?

Currently, we do not provide air ambulance service. However, we are actively collaborating with our partners to incorporate this service in the near future.

Post treatment follow up

How can I effectively follow up with hospitals after receiving treatment?

Upon your return from the hospital, following the completion of your treatment, if needed, we kindly invite you to reach out to us for a comprehensive doctor's review as part of your post-treatment follow-up. Rest assured, this service is provided to you at absolutely no cost. Additionally, if you prefer a more direct approach, you have the option to contact us via email or any other online messenger services of your choice.

Can Shohoj Medical Service assist me with finding local rehabilitation services after my surgery/treatment?

Your treatment type plays a crucial role in determining the local rehabilitation service that best suits your needs. Our highly skilled local consultants are here to guide you towards the most effective rehabilitation options available. The decision-making process will involve a thorough discussion between you and our dedicated Shohoj Medical Service team, ensuring that we provide you with the utmost support and assistance.

Essential website links

picture Bangladesh Passport

New passport application for Bangladeshi

Bangladesh machine readable passport online application website.

Click Here

medical india

IVAC, Bangladesh (for online Indian visa application)

Indian Visa Application Centre (IVAC)  Bangladesh to apply for medical visa.

Click Here

picture Bangladesh High Comission in India

Bangladesh High Commission in India, New Delhi

Bangladesh High Commission New Delhi, India for an Emergency Purpose.

Click Here